FAQs
📦 Orders & Shipping
Q: How long will it take to get my order?
A: Orders are usually delivered within 3–10 business days, depending on your location. Once your order ships, we'll send you a tracking link so you can stalk it at every step of the way.
Q: Do you offer express shipping?
A: Yes – on select products and locations. Call us before placing your order and we’ll see if we can speed things up.
Heads-up: express shipping comes with an extra charge.
Q: Where do you ship?
A: We currently ship across India. If you're outside India, drop us a message – we'll see if we can get you disordered globally.
Q: Can I cancel or change my order?
A: Once an order has been packed & shipped, it can't be cancelled. Call us or message us ASAP on WhatsApp – once it’s out the door, no cancellations.
🔄 Returns & Refunds
Q: What should I do if my order arrives damaged?
A: Oh hell no. If your order arrives damaged, send us clear photos of the product and packaging within 48Â hours via WhatsApp or Instagram DM. Or give us a call and we'll guide you through it. We'll review your claim and, if approved, arrange a replacement or issue a Disorder Gift Card.
Please keep the original packaging until your claim has been reviewed.
Q: Can I exchange or return something?
A: We don't accept returns for change of mind and we do not offer refunds. We do allow exchanges, but return shipping costs are on you. Once we receive the item back in perfect condition (unbroken, unbothered, un-sipped on), we'll send your new item or issue a Disorder Gift Card for your order value.
Customized items are non-exchangeable and non-refundable.
Q: Need help before ordering?
A: Feel free to contact us – we're here to help, not haunt.
✨ Products & Customization
Q: Can I send an order as a gift?
A: Hell yes. You can add a greeting card at checkout and even drop a special message you'd like us to write on it. Got a weird request or chaotic instruction? Type it in the notes – we’ll try to make it happen.
Q: Can I customize my order?
A: We offer customizations on select products for special occasions, events, or if your idea is just too good to ignore. Drop us a message on WhatsApp, Instagram DM or give us a call, and we’ll see what kind of chaos we can create together.Â
Q: How do I care for my products?
A: Care instructions vary by product and can be found on each product page. We recommend following them to keep your Disorder pieces looking their best.
Q: Do you restock sold-out products?
A: Some do, some don't. Our products are often made in small batches, so once they're gone, they might be gone for good. Follow us on Instagram or sign up for restock notifications so you dont miss the chaos.
Q: Will the product I receive look exactly like the photos?
A: We try our best to represent colours accurately, but they may vary slightly depending on your screen settings. Minor variations are part of what makes each Disorder piece unique.
💳 PaymentsÂ
Q: What payment methods do you accept?
A:Â UPI, Credit & Debit Cards, Wallets and Net Banking.Â
🙃 Misc. Madness
Q: How can I contact you?
A: WhatsApp or Call us:Â +91 9517915751
   DM us on Instagram: @disorderstore
   Email: contact@disorderstore.com
For the fastest reply, hit us up on WhatsApp or Instagram — let’s be real, who even checks email these days? (We do... eventually.)
Q: Will you judge my taste?
A: Absolutely not. At Disorder, the weirder, the better.