Refund policy

We aim to deliver every order with care and quality. If something goes wrong, here’s how we handle returns and exchanges:

Returns

We accept returns only in cases where a product arrives damaged or defective.

To request a return:

• Contact us via WhatsApp, Instagram DM, or email at contact@disorderstore.com within 48 hours of receiving your order.
• Include your order number, a clear photo of the damaged item, and a brief description of the issue.

If your return is approved:

• You may choose to receive a replacement item or a Disorder Gift Card for the full value of the product.
• We do not offer cash or payment refunds under any circumstances.

Exchanges

Exchanges are accepted if you wish to switch to a different item or variant (e.g., design, color), provided:

• The request is made within 7 days of delivery.
• The original product is returned to us in unused, undamaged condition with original packaging.
• Return shipping is the responsibility of the customer.

Once we receive and inspect the returned item, we will issue the requested exchange or a gift card of equal value.

Final Sale Items

We do not accept returns or exchanges on:

• Customized or made-to-order items
• Limited edition or promotional items
• Orders submitted with incorrect details by the customer

If you have any questions before ordering, we encourage you to contact us for support.